If your return is accepted, we’ll provide:
Important: Items returned without first contacting us will not be accepted.
Please inspect your order upon delivery. If your item is: Damaged. Defective. Incorrect.
Contact us immediately at stephenstorenexus@gmail.com so we can resolve the issue swiftly.
The following items cannot be returned: Perishable goods (e.g., food, flowers, plants). Custom or personalized products. Personal care items (e.g., cosmetics, skincare). Hazardous materials, flammable liquids, or gases.
We also do not accept returns on: Final sale items. Gift cards. Not sure if your item qualifies? Reach out to us.
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved: Refunds will be processed to your original payment method within 10 business days
Note: Your bank or credit card company may take additional time to process and post the refund.
To qualify:
If it’s been more than 15 business days since your refund was approved, please contact us at stephenstorenexus@gmail.com.
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